Who typically functions as gatekeepers within an organization?

Gatekeepers within an organization are individuals who control the flow of information and access to decision-makers. They are positioned in roles that involve managing communications and interactions, often determining which messages are forwarded to higher-level executives or decision-makers.

Administrative staff, receptionists, and secretaries fit this description perfectly, as they are frequently the first point of contact for calls, emails, and other communications. Their role allows them to screen these communications, deciding which ones merit further attention from executives or other staff members. This gatekeeping function is crucial in managing information overload and ensuring that decision-makers focus on the most pertinent issues.

In contrast, while purchase agents may engage in negotiating and final decision-making processes, they do not primarily serve as gatekeepers in terms of information flow. Sales representatives typically aim to communicate directly with potential buyers and are often more focused on selling rather than managing internal communications. Executive officers, on the other hand, are the decision-makers themselves and are generally recipients of information rather than controllers of its access within the organization.